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04 / Roadside assistance

BEACON

From the first call to the final invoice.

A connected roadside operations concept spanning service intake, dispatch, job completion and billing.

Scope
Interface concept
Contribution
Product interface and operations workflow design
Tools & methods
Information architecture / UI design / Workflow design
Original BEACON workflow plate illustrating roadside call intake, dispatch and completion
BEACON / Interface concept

01 / BEACON

Designing for a moving situation

Roadside operations involve callers, vehicles, dispatchers, field units and billing teams. The interface needs to support immediate action while keeping enough context for a clear handoff to the next person.

02 / BEACON

One operational story

The concept follows a service request from capture through assignment and completion. Job states, unit availability and customer information form a shared thread rather than separate disconnected screens.

  • Capture caller, vehicle, location and service needs.
  • Review the queue and assign an available unit.
  • Carry completed work into account-aware billing.
Supplied concept mockup connecting intake, dispatch and billing.
Supplied concept mockup connecting intake, dispatch and billing.

03 / BEACON

Make status easy to scan

Dark navigation, warm-white work surfaces and a yellow accent establish a clear hierarchy. Compact labels and consistent module navigation distinguish current actions from supporting records. Sample revenue, service and fleet figures inside the mockups are illustrative.

04 / BEACON

Close the operational loop

Billing and reporting belong to the same narrative as dispatch. The supplied mockups explore how completed work can retain the details needed for invoice preparation and management review.

Supplied billing and reporting concept. Displayed values are sample interface content.
Supplied billing and reporting concept. Displayed values are sample interface content.

05 / BEACON

Concept scope

The deliverable is an interface concept and portfolio mockup set. No application source or technical architecture was supplied. The work is presented as information architecture and UI design, with no deployment, integration or measured efficiency claim.

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